Credits

How credits work

Credits are Polyform's unit for expert work and platform usage. They make it easy to scale analytics, AI, and data operations with predictable costs.

Two types of credits

Expert Credits

Used for expert -delivered projects like reports, analysis, investigations, workflows and more.

Usage Credits

Used for compute, AI and platform usage. Metered continuously and rounded monthly.

What’s included with your engagement

Platform access

Fill access to Reports, Datasets, Journeys, Workflows, Infrastructure tooling, AI Agents and everything in the Polyform platform.

Weekly Expert Meeting

A weekly meeting with your Polyform expert to review priorities, unblock work, discuss data models and align on goals.

Data Modeling

We model the metrics, dimensions and cohorts you need for reporting, workflows, AI agents and data operations.

Credit Catalog

Current credit values

Up-to-date credit values and descriptions are managed in our catalog.

Expert Credits

Expert credits cover the time and experience of the Polyform team. Each work item has a predefined credit cost.

Dashboard Build

2 credits

Analysis

2 credits

Investigation

1 credit

Workflow Build

4 credits

Integration

1 credit

TEST SOME

5 credits

Usage Credits

Usage credits cover compute, AI and data operations. Usage across categories is combined and rounded.

1M rows via ELT

1 credit

50K indexed rows in Vector DB

1 credit

5M Reverse ETL rows

1 credit

100 AI agent actions

1 credit

10K searches

1 credit

10K enrichment records

1 credit
USAGE CREDITS CALCULATion

Usage Credits are prorated, combined and rounded monthly

Usage across all categories is combined during the monthly billing period and rounded to the nearest whole credit for billing.

EXAMPLE 1
700k ETL rows
0.7 credits
10 AI agent actions
0.2 credits
700k ETL rows
0.7 credits
Total
0.9 credits
Billed
1 credit
EXAMPLE 2
1.2M rows synced via ELT
1.2 credits
700k rows updated via Reverse ETL
0.7 credits
AI dashboard build
0.03 credits
Total
1.93 credits
Billed
2 credits
CREDIT BASICS

The basics

Your subscription includes a monthly credit balance. You can use it for expert work, platform usage or both.

1 Credit = $500

Unless otherwise stated in your Statement of Work or in the Credits Catalog.

Free Credits expire monthly

Free Credits are issued monthly, expire at the end of the month and do not roll over.

Purchased Credits roll over for one month

Non-free Credits roll over for one month after the month they are issued and then expire.

Overage Credits

If usage exceeds available Credits, we may invoice the excess as Overage Credits at $500 per Credit.